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What do we bring to the table?
Our team has a breadth of experience in serving private clients as well as corporate multinational corporations. We are proud of our high percentage of repeat clientele, highlighting our clients satisfaction of the level of services we consistently perform. Our speed, knowledge and skill allow Focus to complete your project more efficiently than in-house personnel with personal attention from our senior consultants at all stages. We significantly reduce your risk of failure and provide you with a greater chance of success.
Who uses our services?
We bring concrete benefits to a wide range of clientele whether to realize your dream of owning your own restaurant or a large corporation looking to diversify into the competitive food service and hospitality industry. We assist multinational hotel corporations as part of their rapid growth by creating cutting-edge future-proof concepts with a distinct point of difference. We work with sovereign wealth funds and government bodies to realize value asset enhancements and help developers conceptualize and master-plan innovative mixed-use developments.
What services do we provide?
Our services are extensive but tailor-made to suit each specific client needs and their project brief. We add value to your existing organization and complement your management team with our extensive experience and expertise carefully crafted over the past 25 years with projects completed across the globe. We offer superior and dedicated service, delivered with an unquestionable level of responsiveness. For us investment takes form in our willingness to bring significant proven resources to you.
Our creative flair means that we can be ahead, and more importantly, beat the competition.
We have seen more than most. Our global reach allows us to understand local needs and latest trends and how these needs relate to the markets in which we will operate.
Our project management capabilities are second to none ensuring a structured and timely approach through design and construction, to the implementation of operating procedures.
Because we have hands-on experience in the business, we understand operationally what works and how critical functional layout and design is to the bottom line.
Our proven success creates a formidable partner to you and your team and allows us to open new doors and pursue greater opportunities than you could do alone.
HOTEL OPERATING COMPANIES
We support existing company management by developing exciting cutting edge food and beverage concepts through the eyes of an independent operator. Companies such as Hilton, Kempinski, Pan Pacific and Raffles International have all used our services.
INVESTMENT & DEVELOPMENT GROUPS
We support companies who are venturing into the hospitality industry through their acquisition or development of mixed-use facilities.
By being part of the development team at the design stage, we do not only ensure that the correct food, beverage and retail mix is achieved, but the configuration, sizes and layout will maximize rental returns and ensure that there are no back of house or operational issues on completion. Companies such as Majid Al Futtaim, Emaar Properties, FJ Benjamin and Suntec Convention & Exhibition Centre have all used our services for shopping centres, hotels and retail food service establishments.
Companies where retail is the core business now see opportunities in diversifying into the food and beverage sector. Rather than employing expensive management, Focus not only develops the concepts but engages the operating team and selects the right tenants.
From food courts to cafes, corporations such as Borders Inc, Courts, Jim Thompson and leading shopping centre operators such as Dubai Mall, Mall of the Emirates and Marina Square have all used our services.
FRANCHISORS & FRANCHISEES
For people wanting to acquire a franchise or people wanting to create a franchise, we source franchises and provide operational support to franchisees. We also develop systems for people wanting to create their own franchises or license their brand. We are associated with bringing in famous names such as Tony Roma’s Famous For Ribs, California Pizza Kitchen and The Coffee Bean and Tea Leaf to the Asia Pacific region. We developed concepts for companies such as Cafe Cartel and Delifrance.
We have helped many individuals or small groups of investors to realize their dream of opening a successful food and beverage outlet. Salut Restaurant and Au Petit Salut, featuring innovative border cuisine from Italy and France, and Union Restaurant & Bar are just some of our successful clients.
GOVERNMENT BODIES, NON-PROFIT ORGANIZATIONS & MANAGEMENT COMMITTEES
Organizations that require an independent and impartial third party to evaluate systems, ideas and processes, and then to support and endorse the decision-making process engage Focus Hospitality Inc.
We provide the knowledge and expertise to ensure that the management groups and committees are acting in the best interest of the people/members. Focus has been involved in multiple club situations, trade organizations and government sponsored initiatives from tourist to productivity and system analysis. Singapore Island Country Club, The Hollandse Club, The Swiss Club and The Republic of Singapore Yacht Club have all used our services.
CONCEPT AND BRAND DEVELOPMENT
We create unique, exciting and sustainable food service brands based on each client’s specific requirements.
OPERATING STATEMENT DOCUMENTATION
To ensure that all parties involved in a project share the same vision, we produce a detailed document outlining how the concept is conceived and how the establishment will function and operate.
Acting on your behalf, we will ensure what was agreed during the concept development phase is professionally implemented, on time and within budget.
We standardize and document your systems to ensure efficiency and ease of outlet duplication.
We source suitable franchises and potential franchisees and negotiate on your behalf to ensure favourable terms.
SCHEMATIC AND OPERATIONAL FRONT AND BACK OF HOUSE SPACE PLANNING
While we are not designers, we understand how each entity operates and will work with and/or find suitable architects and interior designers to ensure efficient and adequate space planning to help reduce your start-up and operational costs.
KITCHEN PLANNING AND OPERATIONAL DESIGN REVIEW
Based on your concepts, we will work with equipment suppliers and/or kitchen specialists to ensure efficient back and front of house space planning and equipment specifications.
Through our in-depth knowledge of the market, we are able to provide you with critical market information enabling you to develop your project according to existing or future demand.
We provide an independent review and assessment of your business opportunity based on extensive industry experience and market know-how.
BUSINESS PLAN DEVELOPMENT
We formulate your ideas into a detailed business plan, creating a clear direction as to how the project will come to fruition and its proposed operating structure.
TECHNICAL ASSISTANCE DURING DESIGN DEVELOPMENT AND CONSTRUCTION
Through operational know-how and design flair, we provide advice to the technical trades, including mechanical & electrical, interior design, architects and brand consultants during the design and construction phases of your project.
Menus are developed based on your facilities, concepts and projected pricing policy including detailed receipt cost cards, food tasting and final plate presentation.
MANAGEMENT RECRUITMENT AND TRAINING
Being the service industry, we source, recruit and train suitable management staff that are capable of following through with delivering exceptional service and food quality to your guests.
STANDARD OPERATING MANUALS
We develop your operating and training manual to ensure consistency of food, beverage and service quality.
We source all your china, glass and silverware and all other operating equipment required to function and delivery to the established standards.
OPERATIONAL FINANCE & CONTROL
We establish budgets and operating guidelines and set up control functions allowing you to monitor your performance and take immediate action when required.
Through our extensive experience of having set up and operated numerous food service facilities, we are capable of providing you with accurate and detailed financial projections related to start-up costs, profit and loss, monthly payroll and your expected return on investment.
QUALITY CONTROL AUDITS
Our mystery shopper program will allow you to evaluate ad assess your performance enabling you to see the real picture and take immediate and appropriate action. Our analysis ventures beyond the surface to include back of house areas and staff evaluations.